The first article in this series discussed why telco operators need to reinvent themselves. In short, there are significant opportunities in both consumer and enterprise domains, but operators need to transform their platforms to address these new opportunities in an increasingly competitive environment. Despite the entry of hyperscalers in the telco domain, telco operators have the experience, physical assets, and technology expertise that no other entity has in the market. For example, current 5G cell sites are set up to transfer more than 200 Terabytes (TB) per day, a monumental feat considering any network, let alone wireless. In the fixed broadband space, connections transfer TB worth of data every day for consumers, especially if we consider 4K content and immersive applications. These require significant expertise that only telco operators possess.
The telco market is experiencing a tremendous amount of activity with fierce competition within the traditional mobile network market from new entrants, open networks, and hyperscaler services. Meanwhile, the boundaries of the reach of each company are blurring. Telco network operators are at the center of this competition, but ABI Research believes their position is ideal to let them become much more than they are today. They have the technology and platforms to do so, but have yet to capitalize on them. They also have long-time excellence in customer experience management and are very familiar with direct, personable, and high-value contact with end users.