When it comes to after-sales service, companies always speak of the importance of customer satisfaction and loyalty, yet the needs of the market are shifting: an increasing number and dispersion of assets, geographic expansion, downtime costs, and sustainability demands put pressure on a declining workforce of reliable support experts. With these factors, the importance of a robust after-sales ecosystem is paramount, as is the positive impact on operations and customer experience.
This whitepaper explores the after-sales service process and examines:
- Key challenges
- How to add value with XR
- Critical metrics and variables to know
- Hardware and software requirements and solution positioning
- Recommendations for success
